Refund Policy

Effective Date: January 25, 2026

Voxmin wallet credits power karaoke conversions and related features. They are prepaid digital credits and do not represent stored value, deposits, or electronic money. Once added to your wallet, balances are non-refundable, non-transferable, and may only be used to access services offered on the Voxmin platform, except in the limited circumstances outlined below.

1. Definitions

• Account: Your registered Voxmin account.
• Credits: Prepaid Voxmin units loaded into your wallet for karaoke conversions, downloads, or premium features.
• Wallet Balance: The total Credits currently available in your Voxmin wallet.
• Duplicate or erroneous charge: A transaction processed more than once or in an incorrect amount due to a technical failure attributable to Voxmin or our payment partners.
• Applicable law: Any statute, regulation, or order that requires Voxmin to issue a refund despite our standard non-refundable policy.

2. Wallet Credits Are Non-Refundable

• Wallet credits do not accrue interest, are not insured, and cannot be redeemed for cash or cash equivalents.
• Wallet balances may not be transferred, assigned, or sold to another person or account.
• Credits can only be spent within Voxmin products. Attempted resale or barter violates the Terms and may result in forfeiture of credits.
• The ₹500 minimum wallet balance requirement in the Terms & Conditions continues to apply to active accounts.

3. Limited Refund Exceptions

Refunds are issued only when one of the following applies:

1. Duplicate or erroneous charges caused by a technical failure on Voxmin systems or our payment gateway. Voxmin will reverse the excess amount charged and adjust your Wallet Balance accordingly.
2. Legal obligation to refund under applicable law or regulation. We comply with any mandatory consumer protection requirements in your jurisdiction.

Refunds are not available for change-of-mind requests, subjective dissatisfaction, promotional credits, or any credits already used to access services.

4. How to Request a Refund Under an Exception

1. Email [email protected] with the subject line "Refund Exception Request" within 30 days of the disputed charge.
2. Include your Account email, transaction ID, payment method, a brief description of the issue, and supporting evidence (for example, screenshots or bank statements showing duplicate billing).
3. Voxmin will investigate the claim, typically within five (5) business days. We may request additional documentation if needed.
4. Approved refunds are issued to the original payment method within seven to ten (7-10) business days. Refunds do not include currency conversion fees or charges imposed by third-party payment providers.

If the investigation determines the charge was valid and in line with this policy, the request will be declined and any provisional credits applied to your Account will be revoked.

5. Chargebacks and Disputes

• Contact Voxmin before initiating a chargeback. Accounts tied to unresolved chargebacks may be suspended while the dispute is reviewed.
• Voxmin reserves the right to dispute unwarranted chargebacks and recoup associated fees.
• For transactions governed by third-party marketplaces (for example, the Apple App Store or Google Play Store), you must follow the dispute procedures of that platform.

6. Contact

Questions about this Refund Policy can be directed to:

Voxmin
Support: [email protected]
Address: 110095, Delhi, India

We aim to respond to all queries, complaints, and payment disputes within 2 business days.